Insights on Implementation

A company transformation is a holistic, top-priority endeavor that requires aggressive focus from the management team to reach the full potential of a business.

No insurance company has yet completed a digital transformation—one that fully harnesses the power of digital technology to rethink every aspect of the organization. But a number of carriers are making remarkable progress, indicating the direction others should take.

Analysis of high-stakes transformations reveals a few pragmatic lessons that increase the odds of meeting the organization’s objectives.

Five elements can keep bad habits from reasserting themselves.

Research tells us that most change efforts fail. Yet change methodologies are stuck in a predigital era. It’s high time...

Four key actions influence employee mind-sets and behavior. Here’s why they matter.

Most change programs fail, but the odds of success can be greatly improved by taking into account these counterintuitive insights...

Above-market growth in today’s competitive environment means becoming more flexible and agile and adopting multiple marketing...

The fundamentals of change implementation are crucial for not only top-level executives but also frontline managers who are involved...

Digital solutions pose new and unique challenges to the implementation of major change efforts. But the capabilities that support...

Combining digital applications with operational changes helps yield significant performance improvements that stand the test...

Continuous improvement at scale—across a whole enterprise—requires management discipline at scale. At a few organizations,...

The “Goldilocks quandary” of sales support: What level is just right to drive the most sales and growth?