Digital Reinvention: Unlocking the ‘how’

Digital technology, despite its seeming ubiquity, has only begun to penetrate industries. As it continues its advance, the implications for revenues, profits, and opportunities will be dramatic.

A successful digital transformation requires making trade-off decisions. Here’s how successful CEOs guide their businesses’ reinvention.

Companies need to increase revenues, lower costs, and delight customers. Doing that requires reinventing the operating model.

Each company’s path to a new operating model is unique. But successful transformations are all constructed with the same set of building blocks.

Risk aversion, weak customer focus, and siloed mind-sets have long bedeviled organizations. In a digital world, solving these cultural problems is no longer optional.

Technology has finally advanced to the point where marketers can use real-time data in a way that is both meaningful to customers and profitable for companies.

A quick-service restaurant chain with thousands of outlets around the world is using data to drive a successful turnaround, increase customer satisfaction, and grow revenues.

How one large Malaysian business put customer focus, agile work methods, and design thinking at the core of its digital transformation.

APIs are the connective tissue in today’s ecosystems. For companies who know how to implement them, they can cut costs, improve efficiency, and help the bottom line.

Companies may be able to get digital transformations off the ground by separating digital from conventional IT, but that approach is not sustainable. Here’s a better way.