The Human Factor in Operations

Amid the turbulence of technological change, don’t forget Rule Number One: value is defined by the needs of the customer.

Ops 4.0 promises to accelerate a shift that’s already well under way in the mix of skills that organizations need.

Ops 4.0 is generating huge demand for capabilities. Which ones will be the hardest to meet?

The Ops 4.0 revolution is well under way. Big data, advanced analytics, additive manufacturing, the Internet of Things, robotics, artificial intelligence: Collectively, these technologies promise to transform business operations, raising quality, unleashing new levels of flexibility and boosting productivity by up to 20 percent.

“Failure is not an option,” declared NASA legend Gene Kranz. But in the safe environment of capability centers, failure...

In the race to build skills for the future, it could be time to revisit one of the oldest approaches to capability building—and...

The coronavirus pandemic has dramatically accelerated the acquisition of digital skills. That could be the beginning of something...

Root-cause problem solving remains a crucial part of the continuous-improvement process. Today’s technologies make it even...

Businesses are making progress in understanding their talent needs for digitally enabled operations. A few ‘lighthouse’...

A dedicated capability-building facility can help you launch, accelerate, and sustain your Ops 4.0 transformation.

Capability building is becoming the rate-limiting factor for Ops 4.0 transformations. That’s why companies need to make...

Are you and your organization sharing the responsibility for building skills and expertise?

Is your organization equipped for continuous capability building?

Rapid upskilling requires support in the moment, not just in the classroom.

Can your organization offer every employee a unique learning experience?

With careful design and implementation, remote capability building provides an effective lifeline for organizations adapting to entirely new ways of working.

As the 21st Century enters its third decade, we believe that skills will be the next number-one priority for operations leaders.

Every capability-building program needs a sense of purpose.

An age of technology-driven transformation makes it more critical than ever for companies to keep their workforces engaged.

Change is scary. That’s why the start of an Ops 4.0 transformation should focus on turning trepidation into excitement.