C-Insights

What we do

C-Insights
Data access
C-Insights
Analysis and reporting
C-Insights
Tests and pilots
Advanced analytics
Advanced analytics
Pablo, solution manager

As the lead of C-Insights, I strive to bring the best of McKinsey’s experience in customer assistance analytics, reporting, and continuous improvement practices to our clients so they can better serve their customers, reduce credit losses, and optimize lifetime value.

Pablo F.
Solution Manager, C-Insights

Examples of our work

Featured Experts

Bruno Batista
PartnerSão Paulo
Leads McKinsey’s Risk & Resilience Practice in Latin America with deep expertise in financial services and risk-management topics...
Elias Goraieb
Senior PartnerSão Paulo
Advises leading Latin American financial institutions on challenges related to strategy, data and advanced analytics, and enterprise...
Alexandre Sawaya
Senior PartnerSão Paulo
Leads the Financial Institutions and Risk & Resilience Practices in Latin America

Featured insights

Holistic customer assistance through digital-first collections
Article

Holistic customer assistance through digital-first collections

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Reimagining customer service to manage delinquencies after COVID-19
Article
Reimagining customer service to manage delinquencies after COVID-19
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What next for US credit-card debt?
Article
What next for US credit-card debt?
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The customer mandate to digitize collections strategies
Article
The customer mandate to digitize collections strategies
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