For many people, filing insurance claims means tedious paperwork and stressful phone calls. It doesn’t have to be that way—and, soon, it won’t. The Next Normal looks at how telematics and artificial intelligence will enable faster, easier claims.
More on the future of insurance claims
Blog Post
How to maximize the chances of achieving your insurance claims aspiration
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Almost a quarter-century ago, research by John Kotter found that only 30 percent of change management programs succeed. And a...
Article
Digital ecosystems for insurers: Opportunities through the Internet of Things
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The Internet of Things has entered customers’ everyday lives around the globe and transformed business models across industries....
Article
Insurance beyond digital: The rise of ecosystems and platforms
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Insurance companies have the opportunity to create new sources of revenue by rethinking their traditional roles and adopting...
Blog Post
What the new world of insurance could look like
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From a customer’s standpoint, few industries are as ripe for disruption as insurance.
Article
A ‘nudge’ for the better in assistance claims journeys
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Companies tend to assume that customers, employees, and suppliers always behave rationally.
Article
The promise of blockchain
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Blockchain has huge potential to enhance insurers’ business model, but is also being used by digital start-ups to attack...
Video
What is an insurance customer journey?
March 2016 – McKinsey director Alex Singla illustrates how a simple insurance claim provides multiple chances...