Helping higher education institutions reimagine the future by designing and implementing strategies that improve student outcomes such as graduation rates and greater inclusion, enabling more and better research, enhancing operational and administrative performance, and ensuring financial sustainability
We work with universities and other higher education institutions to transform operations and finances by diversifying revenue and creating operating efficiencies. We use data and analytics to assess the current state of operations, identify opportunities for improvement, and craft plans for institutions to implement them effectively.
We focus on providing better access to underserved populations as part of a “whole health” approach to our work. This means rethinking the conventional wisdom around value proposition, diversity, inclusion, student experience, business models, and delivery channels across the entire educational landscape.
What we do
Financial stability, transformation, and growth
Helping universities identify and deliver on the full potential for student outcomes, growth, and financial resilience through a tried-and-tested approach to performance improvement
Online and hybrid learning
Developing capabilities and organizational structures that launch and support digital educational access platforms, which creates new value for students and institutions alike
Strategy and organization
Supporting institutions in defining and implementing bold, path-breaking strategies with an eye to accelerating organizational and cultural health, creating the foundations for sustained performance excellence
Health care and academic medical centers
Identifying opportunities for engagement with the private sector to enhance student outcomes that include impact investing, public-private partnerships, and innovative finance
Mergers, acquisitions, and alliances
Delivering due diligence and execution support for successful educational mergers, acquisitions, partnerships, and alliances that bring the best from our M&A practice to ensure overall impact in service to all education stakeholders
Board governance
Helping university boards revise and deliver on their missions by redefining board structure, setting clear board processes and norms, and improving cooperation between the board and the administration
Examples of our work
Strategy transformation for a flagship state university
Identifying ways to improve the return on mission and enhance overall impact through a multiyear performance partnership, involving more than 300 faculty and staff members across this large, multiple campus system. Based on their feedback, we set direction in areas including enhancing enrollment, driving student success, expanding the online footprint, and identifying other potential growth levers. As a result of these efforts, the institution saw improvements in critical areas: a five percent increase in freshman enrollment, ten percent growth in transfer student enrollment, new research partnerships, and surpluses from renegotiations of contracts and procurement initiatives
Financial turnaround at a small liberal-arts college
Supporting the delivery of a step-change in performance during a planned two-year turnaround; helping secure a 30 percent larger incoming class, a seven percent increase in retention, the scale-up of online programs, and a reallocation of resources that resulted in the restoration of the college’s accreditation, which set the foundation for its sustainable financial performance going forward
Transformation of a top-20 institution
Partnering with a leading institution to outline a range of strategic opportunities for investment while identifying immediate ways of funding from current operations. Areas of operational focus included housing, athletics, food service, enrollment, third-party expenditures, and research. Using data-driven insights and deep stakeholder feedback, we worked with the board to fuel new initiatives in areas ranging from online programming, lifelong learning, the university’s physical footprint, and campus student loading to secure future growth and stability
Featured Experts
Charag Krishnan
PartnerNew Jersey
Supports higher-education institutions on performance improvement programs, analytics, M&A, and financial sustainability
Jonathan Law
Senior PartnerSouthern California
Supports education organizations and state, provincial, and local governments design and implement major initiatives that advance...
Dirk Schmautzer
PartnerDubai
Shapes economic and human capital development strategies to boost growth and create jobs. Leads McKinsey’s Education Practice...
Duwain Pinder
PartnerOhio - Columbus
Serves colleges and universities on strategy and performance improvements and supports organizations across sectors on racial...
Wan-Lae Cochran
PartnerWashington DC
Supports public, private, and social sector organizations in designing and executing strategies that will help advance inclusive...
Alberto Chaia
Senior PartnerMiami
Works with clients in Mexico, Latin America and globally to develop strategies for economic development, financial inclusion...
Featured Insights
McKinsey Direct
Six lessons for incoming university presidents
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The most effective university presidents use the first six to 12 months of their tenure to renew and reinvigorate the institution. Six actions could set them up for success.
Article
How health systems and educators can work to close the talent gap
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US health systems could address workforce shortages across a wide range of healthcare roles by setting up their own education entities or partnering with postsecondary-education institutions.
Article
Strengthening higher education outcomes through partnerships, alliances, and mergers
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Enrollment challenges and financial strain are testing the viability of higher education. Strategic alliances offer a path forward, when undertaken with care.
Article
What do higher education students want from online learning?
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McKinsey surveyed more than 7,000 students in 17 countries to find out which elements of online higher education they value most.
Report
Fulfilling the potential of US higher education
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With bold, decisive action, the US higher education sector could expand its impact, deliver on its promise of more-equitable outcomes, and improve the nation’s economic competitiveness.
Report
The skills revolution and the future of learning and earning
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Technology is changing the nature of work. To prepare the workforce of tomorrow and ensure sustainable and inclusive growth, education and vocational training will need to adapt to new ways of working.
Interview
Reimagining the college experience: An interview with CUNY’s Félix Matos Rodríguez
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Technology and flexibility will play a larger role in educating the next generation of students at the City University of New York, says its chancellor.
Article
Transforming HR to better support higher education institutions
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Higher education institutions face stiff competition in the race for talent. A strong and connected HR function could give them an edge.
Article
Racial and ethnic equity in US higher education: Students and faculty
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Most nonprofit institutions have significant progress to make to reach their stated goals of representational parity.
Article
Racial and ethnic equity in US higher education: Completion rates
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Supporting students from underrepresented populations can help accelerate progress toward racial and ethnic equity in US higher education.
Article
Demand for online education is growing. Are providers ready?
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Growing competition in online education suggests providers may need to take bold action. Five strategic moves could help them compete and grow while meeting the needs of learners.
Executive Briefing
Racial and ethnic equity in US higher education
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Institutions have the potential to use their roles in teaching and learning, research scholarship and creative expression, and service to the community to collectively work toward greater equity.