Productivity
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Capturing the full value of generative AI in banking
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Setting up generative AI pilots is easy; scaling them to capture material value is hard. A recipe for success is emerging.
Article
Getting personal: How banks can win with consumers
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The secret to at-scale personalization isn’t just the analytics. It’s the ecosystem organizations set up to use the...
Article
A new frontier for transforming nonpersonnel cost management in banking
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COVID-19’s economic impact makes cost management critical for banks. Three actions pave the way to lower expenses while...
Article
Improving productivity in a disrupted landscape: How to transform Latin American banking
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Latin American banks have long sought productivity breakthroughs to meet rising customer expectations and the challenge from...
Blog Post
A recipe for banking operations efficiency
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In the current environment, piecemeal productivity gains will not lead to significant bottom-line differences for banks. They...
Blog Post
Navigating near-term earnings gaps while preparing for economic headwinds
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Through early and selective cuts in spending, and tactical investments to head off credit losses, resilient banks should pull...
Blog Post
Transforming banks’ IT productivity
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Banks need highly efficient IT delivery models to meet the challenges of digital disruption and control costs.
Blog Post
Productivity in banking: An Interview with Lloyds Banking Group’s Jennifer Tippin
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Jennifer Tippin, Group Director, People and Productivity at Lloyds Banking Group talks with McKinsey about the bank’s focus...
Blog Post
Organizational efficiency and effectiveness: The winning bank’s secret weapons
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For banks in a challenging environment, improved productivity and an engaging employee experience need not be competing aims.
Blog Post
Winning the European banking productivity race
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A set of ten productivity levers can help banks attain “Golden Quadrant” performance.
Blog Post
Five themes for transforming wholesale banking operations and technology
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Banks have made progress with O&T transformations, but there is still tremendous value to be gained.