How We Help Clients

McKinsey Industrial Software Hub

Helping industrial companies create sustainable value and accelerate software-enabled revenue growth

With an operating margin of about 80 percent, software products and services have become increasingly critical to business growth, and industrial companies are well positioned to capture that value. In fact, 38 percent of industrial company leaders expect more than 50 percent of their revenue to come from digital solutions by 2023, according to a recent McKinsey survey.

The McKinsey Industrial Software Hub (MISH) helps businesses excel in three areas: value creation, software value assurance, and the creation and scale-up of dedicated software units.

Our experts leverage proprietary tools and data, including market models and benchmarks, allowing us to develop customized solutions. We have completed over 220 projects for industrial companies over the past five years.

What we do

Software strategy
Helping clients identify software opportunities, develop technology roadmaps, create capability-building strategies, identify potential M&A targets, and determine funding needs for software programs
Software operating models at scale
Working with large, complex companies to help align strategy with operations, define interfaces within the organization, including those between brands and business units, and define processes and governance for software initiatives
Software talent and footprint
Helping clients develop strategies to facilitate recruitment, define required profiles and competencies, and set guidelines for compensation, training, and other areas across the entire talent lifecycle
Validation and process compliance
Helping clients meet requirements of standards and regulations, including those for cybersecurity, by defining processes and methods to ensure compliance and improving efficiencies
Software development excellence
Identifying issues that interfere with software development and helping clients build the capabilities required to increase productivity and transform software-development processes; the firm has worked with clients to decrease time to market by over 40 percent
Software sourcing and procurement
Conducting fact-based assessments of software-development costs and benchmarking against best practices to evaluate make-versus-buy strategies, including vendor selection and management of supplier interfaces; through better software sourcing and procurement, we have helped clients de-risk development and improve quality
Software launch and project recovery
Helping mitigate risks and providing assistance along the critical launch path to keep software projects on track and avoid costly delays
Software business building
Helping clients grow by adjusting strategies, changing product roadmaps, upgrading organizational structures, and improving the approach to talent
Software go-to-market
Working with clients to enhance marketing and product-launch processes for software to help identify targeted offerings, facilitate product launch, improve customer satisfaction, and increase monetization of software solutions
Software pricing excellence
Helping clients develop the best strategies for capturing value, including development of "as-a-service" models, leading to higher margins and profitability

Digital twins

Digital Twin – Introduction

Digital twins serve as virtual replicas of products, factories, and processes, in their operating environments. In this video, learn how digital twins can optimize every stage of product development from portfolio feedback through maintenance, leading to better time to market, costs, quality, and revenue.

Digital Twin – A new way of working

Digital twins can help employees from various functions find new and more efficient ways to work. This video shows how one task—creating a product demo that meets client requirements—is much easier with a digital twin and model-based engineering tools.

Digital Twin – Architecture

One of the most important aspects of a digital twin is its target system architecture—a description of its target components, as well as their relationships and interactions. In this video, see the challenges that companies face when attempting to define and implement this architecture.

Examples of our work

Industrial-services business
Expanding to operational solutions
An industrial-services business wanted to expand its focus from hardware to operational solutions and accelerate the growth of its digital-products business. We worked with the company to improve its go-to-market strategy, streamline software-development activities, identify new offerings, and provide guidance on modernizing product architecture. These changes helped identify underperforming or misaligned products, which reduced costs by about 10 percent. Together, the cost reduction and go-to-market initiatives created the potential for the client to more than double revenues.
Turbine OEM
Reducing software development bottlenecks
A turbine OEM was experiencing delays in time-to-market because of bottlenecks related to embedded software development. We assisted with helping to identify problem areas and pinpoint root causes through interviews, project reviews, performance benchmarking, and other analyses. We also helped the company with reorganizing software teams, leading to greater productivity, and outlining plans for a multi-year transformation that helped the client become a market leader for the full value chain for turbine software.
Building-materials company
Creating a software suite of digital product offerings
A building-materials company had experienced strong growth but was struggling to develop digital products. We collaborated with the client to design and deliver a software suite that was ready for market in under a year. We also helped train sales, marketing, and country management globally and assisted with recruiting technical employees and finding strategic partners. The client’s software and service portfolio is expected to account for about 10 percent of revenue by 2025. 
Automotive OEM
Building a standalone software unit
An automotive OEM wanted to create a dedicated software unit. We worked with the client to define the unit’s organization, including its scope and shared responsibilities, assisted with financial and budget planning, provided operational support, and developed a growth strategy. The unit now delivers core software to all of its brands. 

Featured Experts

Jeremy Schneider
Senior PartnerNew York
Coleads McKinsey’s software work in North America, leads the XaaS work, and leads marketing and sales within McKinsey’s High...
Roberto Argolini
PartnerMilan
Boosts cross sectors companies and operation performances on innovative technologies and software topics
Johannes Deichmann
PartnerStuttgart
Helps clients in their transition from an orientation on hardware to software in the automotive and other advanced industries
Dominik Hepp
PartnerMunich
Coleads our industrial software work in Europe and leads software-excellence transformations for industrial and automotive clients,...
Barathram Ananthakrishnan
PartnerBay Area - Silicon Valley
Leads the firm's work across product and technology-services companies on strategy and go-to-market topics, both through revenue...
Aaron Aboagye
PartnerDetroit
Co-leads the firm’s Semiconductors Practice in the Americas

Our leaders’ videos

“The main challenge that companies face when they build and integrate new software solutions is getting access to talent.”

Ondrej Burkacky
Senior Partner, Munich

“For companies in the industrial space, it is key that they understand and master software to stay competitive.”

Johannes Deichmann
Partner, Stuttgart

“Fundamentally, software is becoming a core source of differentiation for many companies and in many cases, a business unto itself.”

Jeremy Schneider
Senior Partner, New York

“In the next three to five years, the most important area for software will be how to accelerate development.”

Hiroshi Matsubara
Partner, Tokyo

“The value of products for industrial companies is migrating toward software…this will increase by up to 50 percent within the next three years.”

Dominik Hepp
Partner, Munich

Featured Insights

Winning in software for industrial companies
Article

Winning in software for industrial companies

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A new compendium compiles articles that can help industrial companies excel in software by improving strategy, operational excellence, and talent acquisition and retention.
London city workers against high rise office buildings
Article
Reversal of fortune: How European software can play to its strengths
-
A relative lack of top software companies threatens Europe’s economic competitiveness. To turn that tide, the private sector has to stop trying to play catch-up and take an altogether new approach.
Sue Barsamian image
Interview
Managing growth and value creation in SaaS: An interview with a software leader
-
Sue Barsamian, a veteran executive who now sits on several software company boards, discusses growth, product–market fit, new tools for better metrics, and diversity in the C-suite and boardroom.
Moving beyond agile to become a software innovator
Article
Moving beyond agile to become a software innovator
-
Companies need to borrow a page from the tech industry’s playbook to understand how to use agile to build better products and experiences.
Rewiring car electronics and software architecture for the ‘Roaring 2020s’
Article
Rewiring car electronics and software architecture for the ‘Roaring 2020s’
-
Software will be what differentiates players in the automotive industry within a few years. Incumbents must make significant shifts in technology, competitive dynamics, and talent.
Five Fifty: So you want to be a software company?
Interactive - McKinsey Quarterly
Five Fifty: So you want to be a software company
-
Nontech companies are turning to software-based business models for growth. Four misconceptions stand in their way.
Implementing a digital transformation at industrial companies
Article
Implementing a digital transformation at industrial companies
-
Six building blocks can help industrial companies create a strong digital strategy and generate top value from digitization.
Four myths about building a software business
Article - McKinsey Quarterly
Four myths about building a software business
-
As nontechnology companies turn to software-based business models for growth, they will need to avoid common misconceptions.
Unleashing developers’ full talents An interview with Twilio’s CEO
Interview
Unleashing developers’ full talents: An interview with Twilio’s CEO
-
Jeff Lawson talks about software’s growing digital supply chain, the future of flexible work, and the origins of both his communications-platform company and his new book, Ask Your Developer.
When code is king: Mastering automotive software excellence
Article
When code is king: Mastering automotive software excellence
-
With software driving tomorrow’s automotive innovations, R&D organizations must quickly master its intricacies.
A manufacturer’s guide to generating value at scale with Industrial IoT
Report
A manufacturer’s guide to scaling Industrial IoT
-
By integrating the business, the organization, and technology, manufacturing leaders can position their organizations to reap the full benefits of Industrial IoT.
The next software disruption: How vendors must adapt to a new era
Article
The next software disruption: How vendors must adapt to a new era
-
Over the turbulent past decade, many legacy software players proved to be remarkably resilient. Now they must adopt a new strategic playbook to weather the different challenges ahead.

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