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Enoch Chan

PartnerHong Kong

Works with financial institutions to launch new businesses, build omnichannel capabilities, and transform sales and marketing

Enoch is a core leader of Leap by McKinsey, helping organizations in Greater China build and scale new businesses. He focuses on the financial-services industry, helping Asia’s largest banks and insurers increase distribution effectiveness, improve customer experience, and launch new businesses. Collaborating with his clients, he helps them adopt a human-centered design approach to create a differentiated customer experience, and develops tailored approaches to helping companies drive value at the intersection of business, design, and technology.

Examples of Enoch’s recent client work include the following:

  • helping a leading global bank launch a new financial-planning business in Asia
  • launching a new digital direct platform for a leading global insurer
  • developing an omnichannel model for a leading financial institution

PUBLISHED WORK

How personalization at scale can invigorate Asian insurers,” McKinsey & Company, December 2022

The power of proposition: An interview with AIA’s Alice Liang,” McKinsey & Company, July 2022

Digital hybrid model for Asia insurance agency—Looking beyond the pandemic—McKinsey,” Asia Advisers Network, April 2021

The future of insurance agent-customer interaction,” McKinsey & Company, December 2020

How Asian insurers can build a digitally enabled hybrid distribution model,” McKinsey & Company, June 2020

EDUCATION

Dartmouth College
BA, philosophy and economics