- Order status board: gives customers visual cues about order status
- Lighting and acoustics: Elements to reduce daytime glare and shadows that interfere with visual communication, and suspended ceiling panels to help reduce noise
- Equipment: Accessible equipment for employees including a bean-to-cup brewer with a bigger dial and added visual and haptic elements
- Redesigned handoff counter: Addition clearance to create extra room for customers with wheelchairs, power chairs, strollers, and service dogs
- Furniture: Rounded furniture and wall edges help improve flow and soften harsh corners
In 2021, Starbucks began working with McKinsey to develop elements of inclusive store design to reduce friction for those with disabilities. In 2024, Starbucks opened its first retail space designed using the Inclusive Spaces Framework in Washington, DC. It now plans to scale the design efforts across more stores to continue to create spaces that make everyone feel welcome.