January 2019
McKinsey on Industrial services: Reimagining how services organizations grow
A set of paradigm shifts is forcing companies to rethink their approach to services businesses, to promote both growth and operational efficiency.
Articles in the issue
Article
Introduction: The services solution for unlocking industry’s next growth opportunity
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At high-growth industrial companies, services aren’t just an optional add-on, but an essential revenue driver deserving...
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How disruptive technologies are opening up innovative opportunities in services
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Technology and advanced analytics are revolutionizing services—and creating new sources of value for industrial companies...
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Industrial aftermarket services: Growing the core
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OEMs may find untapped goldmines in aftermarket services by strengthening their core business in parts, repair, and maintenance....
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Selling in the aftermarket: How to win the sales street fight
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Seven unique factors in aftermarket sales lead to a seven-part recipe for a high-performing aftermarket sales force.
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Aftermarket Services: The near-term growth opportunity in targeting the right customers
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There’s a gold mine in aftermarket services. But companies first need to know where to dig—and how hard.
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Creating ‘beyond the product’ partnerships between providers and medtech players
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What we heard from US and EU providers and what it means for medtech players.