What we do
Consumer attraction and retention
Unrivaled stakeholder insights
Improved patient engagement
Seamless consumer experience
Our research
Consumer Health Index
Featured capabilities
We invest heavily in developing ready-to-deploy proprietary tools, databases, and methods, including:
Comprehensive transformation diagnostic: Our holistic, integrated review of all key levers across an organization identifies the scale and focus of a customer-experience-transformation opportunity.
Consumer-journey predictive modeling: Our advanced analytics engine helps healthcare organizations understand and predict events and determine how best to engage consumers—for example, by identifying who is likely to retire and then building personalized recommendations based on needs.
Human-centered design: We use design thinking and develop personas (for example, through primary consumer research) to understand consumer needs, preferences, and experiences. We translate those insights into consumer journeys, test concepts with users, and rapidly bring them to market.