We combine advanced tools and techniques with expertise in operations to help payers boost their operations and implement strategies that will stand the test of time. Our work helps payers address four imperatives:
- improve the quality of care and service for all stakeholders through more efficient and less error-prone operational processes
- deliver better experiences to patients and providers—for example, through use of self-service tools and improved customer service during direct interactions with members
- develop the future-state operations strategy and define the capability needs—for example, through use of automation and digitization to reimagine traditional processes using emerging technologies
- optimize the purchasing strategy and outside spend—for example, through leveraging of labor mix using a combination of business partnerships, outsourcing, and captive strategies