McKinsey Insights on Healthcare Consumerism: Trends and Perspectives

HEALTHCARE INSIGHTS

Amanda Eisel is pictured smiling, wearing a dark blue blazer against a backdrop of lush green foliage.
Podcast
Unlocking the power of price transparency data
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Woman checking pulse trace through mobile phone at home
Article
Consumers rule: Driving healthcare growth with a consumer-led strategy
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Pharmacist explaining to a customer across the pharmacy counter
Article
Meeting changing consumer needs: The US retail pharmacy of the future
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Doctor showing patient results on digital tablet
Article
Marketing in healthcare: Improving the consumer experience
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Father with two young children consulting doctor online
Article
Driving growth through consumer centricity in healthcare
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CROSS-INDUSTRY INSIGHTS

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Collection
Mindset to action: Imperatives for Growth
Experience DNA
Capabilities Solutions - Tech Tools
Experience DNA
The value of getting personalization right--or wrong--is multiplying
Article
The value of getting personalization right—or wrong—is multiplying
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Our experts

Jenny Cordina
PartnerDetroit
Improves healthcare clients’ performance across levers with a deep focus on delivering impact through consumerism in areas such...
David Malfara
Associate PartnerMiami
Leader in McKinsey’s customer experience work, helping clients harness predictive analytics to reimagine customer journeys
Julie Lowrie
PartnerAtlanta
Leads consumer growth topics with CMOs and heads of sales at consumer and healthcare companies
Jessica Lamb
PartnerNew York
Serves entities across the healthcare industry leveraging analytics to improve performance and outcomes
Oleg Bestsennyy
PartnerNew York
Supports leading healthcare organizations on designing and deploying the next-generation models of care using advanced analytics...