Issue 8, August 2020
Perspectives on retail and consumer goods, Number 8
The eighth edition contains our latest thinking on the topics that matter most to retail and Consumer Goods leaders.
Perspectives from our leaders around the world
In this short video series our leaders share perspectives from around the world on the biggest challenges and what companies must do now to prepare for The Next Normal.
Consumer insights
Article - Updated with September data
Consumer sentiment and behavior continue to reflect the uncertainty of the COVID-19 crisis
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As consumers around the globe adjust to the next normal, there is significant variance in consumer sentiment and behaviors across...
Article
How COVID-19 is changing consumer behavior—now and forever
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Consumers are shifting behaviors across eight areas of life.
Article
The great consumer shift: Ten charts that show how US shopping behavior is changing
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Our research indicates what consumers will continue to value as the coronavirus crisis evolves.
Article
What makes Asia−Pacific’s Generation Z different?
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Gen Zers in the Asia–Pacific region aren’t like their older siblings. Here is what you need to know.
CEO perspectives
Interview
Connectivity with the consumer: The Honest Company’s formula for growth
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In his third year as the CEO of Honest, consumer-goods veteran Nick Vlahos has big plans for the fast-growing maker of baby and...
Interview - McKinsey Quarterly
Leading with purpose and humanity: A conversation with Hubert Joly
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Best Buy’s former chairman and CEO reflects on a business’s reason for being by defining it around purpose and humanity, the...
Interview - McKinsey Quarterly
Speak softly, make tough decisions: An interview with Alibaba Group chairman and CEO Daniel Zhang
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The chairman and CEO of China’s e-commerce giant describes Alibaba’s approach to innovation and how he balances analytics...
Consumer goods industry
Article
What got us here won’t get us there: A new model for the consumer goods industry
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COVID-19 is amplifying 12 trends that have been disrupting consumer goods for the last decade. Leaders will adopt a new model...
Article
Consumer organization and operating models for the next normal
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Many consumer-goods companies and retailers have risen to the challenges presented by the pandemic. Seven core practices can...
Article
The next normal in consumer: Implications for consumer goods M&A
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Lessons from the global financial crisis teach us that consumer goods companies should consider an active approach to M&A,...
Article
The SG&A imperative in times of crisis
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A crisis presents unique challenges in making wise spending decisions. Zero-based principles can help leaders move SG&A investments...
Article
How CPG companies can sustain profitable growth in the next normal
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After safeguarding their employees and businesses from COVID-19, consumer companies must develop new strategies to find micropockets...
Article
Revenue growth management in the COVID-19 crisis
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The fundamentals of revenue growth management remain, but CPG companies will need to pivot fast to respond to the crisis and...
Retail industry
Article
The next normal in retail: Charting a path forward
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To succeed after COVID-19, retailers must assess their revenue management practices, operating models, digital capabilities,...
Article
Redefining value and affordability in retail’s next normal
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Most US consumers are worried about the economy. Grocers, mass retailers, convenience stores, and drugstore chains will need...
Article
The next normal: Retail M&A and partnerships after COVID-19
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Now is the time to think about retail M&A after the coronavirus crisis. Five trends could unlock opportunities for retailers,...
Article
Adapting to the next normal in retail: The customer experience imperative
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The COVID-19 crisis has led to dramatic shifts in consumer behavior. Retailers will have to work hard to meet ever-evolving customer...
Article
Automation in retail: An executive overview for getting ready
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Automation will reshape retail business models and the broader value chain, creating organizations with fewer layers and a better...
Article
The end of IT in retail?
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Retailers who want to stay ahead of the pack and drive business results through technology innovation are rethinking the setup...
Article
Fashion’s digital transformation: Now or never
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Some apparel, fashion, and luxury companies won’t survive the current crisis; others will emerge better positioned for the future....
Article
How restaurants can thrive in the next normal
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We lay out potential timelines for the US restaurant industry’s recovery—and actions that restaurants should take...
Archive
Download past issues of Perspectives on retail and consumer goods and read related articles.
Issue
Perspectives on retail and consumer goods, Number 7
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The seventh edition offers some of our latest thinking on the trends and disruptions reshaping the consumer sector.
Issue
Perspectives on retail and consumer goods, Number 6
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The sixth edition of our consumer journal is a special edition focused on potential opportunities in our EEMA region—Eastern...
Issue
Perspectives on retail and consumer goods, Number 5
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The fifth edition of our consumer journal helps readers turn today’s industry challenges into opportunities.
Issue
Perspectives on retail and consumer goods, Number 4
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The fourth edition of our journal focuses on emerging markets and operational excellence.