Service Operations

Improve customer experience
Turn business support into business value
Deliver impact in field services
Digitizing Operations

Make a transformational change

How do I get a 360 degree view of my people and operations?

Transformation in action

Go & See
See what’s possible
Go & See
Innovation & Learning Centers
Try something new
Innovation & Learning Centers
McKinsey Academy - Operations
Build the skills
McKinsey Academy

Featured insights

Colorful geometric shapes connecting and turning
Survey

Breaking operational barriers to peak productivity

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A wooden object going through a luminous yellow gateway and changing into a feather upon emerging.
Article
Today’s industrial revolution calls for an organization to match
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Gold Digital Flower Disintegrates To 3D Pixels
Blog Post
Empowering GBS leaders to turn innovation intentions into successful implementations
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A man gesturing towards a large screen displaying graphs and data as he leads a presentation.
Article
From promising to productive: Real results from gen AI in services
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Call center manager instructing employees - stock photo
Blog Post
AI mastery in customer care: Raising the bar for quality assurance
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Featured experts

Indy Banerjee
Senior PartnerBengaluru
Leads McKinsey's outsourcing and offshoring work and the firm's service in technology and operating models in Asia
Martin Rosendahl
Senior PartnerLondon
Helps organizations capture the full potential of transformation, with a focus on process improvement, offshoring and outsourcing,...
Heiko Heimes
PartnerHamburg
Leads global general and administrative function transformations across multiple industry sectors to improve efficiency and effectiveness;...
Jorge Amar
Senior PartnerMiami
Works with telecommunications companies to drive the changes needed to improve overall customer experience while also controlling...

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