Sectors we serve
Aviation
Hospitality
Passenger rail
Investors, governments, and technology companies
What we do
Strategy and finance: Use proprietary tools to advise companies on how to position themselves to yield the best returns by testing, refining, and optimizing current business plans.
Commercial: Work with global leaders on revenue management, pricing and sales, focusing not just on technical levers, but also management infrastructure and people development.
Network: Model the impact of network changes, and help provide insight into the value brought by alliances and joint venture decisions.
Operations: Increase cost-efficiency across all available levers, including third-party procurement, labor productivity, and product definition.
Advanced analytics: Translate data into actionable insights to drive additional sales uplift and third-party revenue, while improving customer experience by anticipating needs.
Guest engagement: Improve digital journeys, digital marketing assets, channels, and campaigns, and use loyalty and analytics to optimize guest engagement and life cycle value.
Sustainability: Identify paths to sustainable performance, evaluating factors like decarbonization levers and options in aviation fuel.
Service design: Advise on design research, product design and improvements, loyalty, needs segmentation, customer service tracking – in both online and physical settings.