Solutions

Technology in Operations

Integrate. Accelerate. Scale.

Industry-leading analytics, solutions, and AI-powered technologies deliver impact across your operations value chain—fast.

Bringing together generative AI and other leading technologies with our deep functional and industry expertise unlocks operational excellence. The result? Improvements across capital productivity, product and sourcing efficiency, manufacturing and supply chain performance, and elevated experiences for your workforces and customers.

Transformation that sticks

What’s your goal today?

Improve capital productivity

Capital analytics delivers better outcomes in capital excellence—projects that complete on time, on budget, and with improved sustainability, quality, and safety—through the combination of data, expertise, and cutting-edge technology that changes the way organizations plan and deliver capital projects and portfolios.

Transform products and sourcing efficiency

Technology drives transparency, speed, and efficiency, and unlocks new opportunities to create better products for the dual mission of cost and carbon value capture in your portfolios. A technology-driven approach to product development and procurement operations enables you to meet and exceed customer expectations and regulatory demands.

Drive impact in production networks

From planning to last-mile delivery, we help you apply technologies and solutions to build resilience, reduce waste, improve accuracy and quality, and empower your people. By infusing technology across global manufacturing, supply chain, and logistics operations, you will increase performance, workforce productivity, and minimize your environmental footprint.

Elevate experiences

Create meaningful and measurable customer and employee experiences with automation, analytics, predictive- and generative-artificial intelligence, leading to better transparency and new opportunities for value capture in service operations.

Technology in action

See what’s possible

Go & See

The McKinsey Go & See program creates opportunities for organizations considering a large-scale transformation program to learn from peers at other organizations who have undertaken a similar journey—from embarking on a new digital strategy to agile and data and analytics at scale.

Try something new

Innovation & Learning Centers

Our Innovation & Learning Centers are advanced tech-enabled innovation and learning hubs that guide the imagination and realization of an organization’s digital future—explore, try, and apply now.

Build the skills

McKinsey Academy

Our McKinsey Academy offers best-in-class capability-building programs to help operations leaders and frontline workers develop the behaviors, mindsets, and skills required to achieve and sustain impact. Our tailored learning programs address the most critical operations topics including digital transformation.

Explore what’s next

Global Lighthouse Network

The Global Lighthouse Network is a World Economic Forum initiative in collaboration with McKinsey & Company. It examines the future of operations and considers how Fourth Industrial Revolution technologies are shaping production.

Technology partners

Drawing from a wide ecosystem of technology partners allowing an agnostic approach to providers, our experts will work with you to continuously innovate and extend our capabilities. Our open ecosystem allows us to serve as end-to-end impact partners for our operations clients.

Our ecosystem of alliances & acquisitions

Featured Case Study

Factories interconnected by digital cables - illustration

Solving the digital manufacturing disconnect

Scaling digital transformation across factory networks can be fraught with challenges. However, one food-manufacturing company took a pragmatic, network-based approach that successfully helped it scale the right digital solutions across more than 40 plants—quickly. In just 12 months, the business was able to transform 20 factories, increasing efficiencies on production lines and improving the bottom line.

Read full case study

Featured Insights

Image of a woman using voice assistant on smartphone in the rain.

Article

Building AI-enabled services

July 9, 2024 -

Advanced digital, automation, and AI technologies offer a great customer experience at low cost. The real challenge is building services organizations that can make the most of these new tools.

A man gesturing towards a large screen displaying graphs and data as he leads a presentation.

Article

From promising to productive: Real results from gen AI in services

August 16, 2024 -

Service organizations that are early generative AI adopters are finding that to capture more value, they need to get more disciplined.

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Blog Post

Be selective, go fast: The new rules of business productivity

March 19, 2024 -

Technology can offer a shortcut to better performance in a challenging environment—but only when part of a wider transformation.

Light rails emerge from a complex tangled web to a structured flow in an image about chaos, organization and management.

Blog Post

McKinsey and Celonis bring the power of process mining to business transformations

March 15, 2024 -

McKinsey announces a partnership with Celonis, the pioneer and leader of process mining. It accelerates transformation work by providing an accurate view of a company’s processes.

Blog Post

McKinsey welcomes SES, experts at estimating capital projects

March 4, 2024 -

With the acquisition of SES, McKinsey deepens its estimating capabilities, helping clients navigate the surge in capital projects construction.

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Article

Tech-enabled transformations: Three supply chain success stories

January 29, 2024 -

Enterprise-wide platform transformations (EPTs) aren’t easy, but a holistic approach is unlocking manufacturing and supply chain efficiencies while driving sustainable growth and customer satisfaction.

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Article

Today’s good to great: Next-generation operational excellence

January 19, 2024 -

Is tech accelerating your business operations—or getting in the way? To get lasting value from their tech investments, business leaders need a renewed understanding of operational excellence.

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Podcast

Generative AI in operations: Capturing the value

January 3, 2024 -

Uncover the transformative power of generative AI within the operations value chain—shaping C-suite discussions across industries.

An abstract staircase with multi colored doors on different flights and one door is open with light coming out.

Podcast

Navigating the new normal: Operations insights for 2024

November 10, 2023 -

Uncover a new operational reality in 2024—where productivity, technology enablement, and sustainability are the key drivers of future success.

Control panel. Plant for the production of steel

Article

AI: The next frontier of performance in industrial processing plants

September 19, 2023 -

AI is more accessible than ever. With a wealth of historical data and existing subject matter expertise, processing plants are well positioned to create new opportunities.